Problem Solving with the School
Student and Teacher/Coach/Person of Contact
The first point of contact to resolve any concerns should be the people the concern is directly regarding. If a student is having an issue with a teacher about a grade, a coach about playing time, etc. we should try our best to have them practice having conversations that address their concerns in a kind and solution oriented manner.
If not possible, try
Counselor or Parent and Student and Teacher/Coach/Person of Contact
Sometimes these conversations can be scary for students. If that is the case, parents should work with the students to support and participate in addressing the concern with the person the concern directly involves.
Still needing more support? Try
The Assistant Principal/Athletic Director/Activities Director/Principal
As the instructional leaders, we are happy to join the ongoing conversation that has already started to see if we have additional insight to support the problem solving that has already been initiated between the family/teacher or coach.
If after working with someone on leadership, you’re still feeling the school is not resolving your concerns, try
EXECUTIVE DIRECTOR OF HIGH SCHOOL EDUCATION
When a concern cannot be resolved at the school level, the next step is to contact the principal’s supervisor, the Executive Director of High School Education.
- What if I don’t know who to contact regarding a certain issue?
- What if I haven’t heard back after a day or two?
- What if I haven’t heard a response in two school days?
- Can I go directly to my child’s assistant principal if we’re not comfortable meeting with the teacher/coach? *
- Why can’t we just go directly to the assistant principal or principal and get results?
Carrie Anne Eveland (A–E)
Leah Hernandez (F–La)
Kelly Kraft (Le–Ro)
Will Buker (Ru–Z)
Athletics & Activities
ISD Athletics Office
Kurtis Evans - Activities
Executive Director of High School Education
Transportation Office (bus issues)